Contact Information and Hours of Operation

U.S. Embassy Rome

Mailing address:Consular Section (ACS)  via Sallustiana 49 – 00187 Roma
Physical address: via Vittorio Veneto, 121 – 00187 Roma
Telephone (switchboard): (+39) 06-46741
Fax: (+39) 06-4674-2244

U.S. Citizen Services

  • Emergency Services Monday through Friday 8:30am – 12:00pm (walk-in)
  • Non-Emergency Services (e.g. renewal of U.S. passports, Consular Reports of Birth Abroad and notarials) by appointment only. Please click here to schedule an appointment.
  • For general inquiries, please e-mail: uscitizensrome@state.gov or fax (+39) 06-4674-2244

FBU Rome
You can contact the Federal Benefits Unit in Rome through the online inquiry form.


Consulate General Milan

Mailing address: via Principe Amedeo, 2/10 – 20121 Milano
Telephone (switchboard): (+39) 02-290351
U.S. Citizen Services

  • Emergency Services Monday through Friday 8:30am – 12:00pm (walk-in)
  • Non-Emergency Services (e.g. renewal of U.S. passports, Consular Reports of Birth Abroad and notarials) by appointment only. Please click here to schedule an appointment.
  • For general inquiries, please e-mail: uscitizensmilan@state.gov

Consulate General Florence

Mailing address: Lungarno Vespucci, 38 – 50123 Firenze
Telephone (switchboard): (+39) 055-266-951
Fax: (+39) 055-215-550
U.S. Citizen Services

  • Emergency Services Monday through Friday 8:30am – 12:00pm (walk-in)
  • Non-Emergency Services (e.g. renewal of U.S. passports, Consular Reports of Birth Abroad, and notarials) by appointment only. Please click here to schedule an appointment.  
  • For general inquiries, please e-mail: uscitizensflorence@state.gov or fax (+39) 055-215-550

Consulate General Naples

Mailing address: Piazza della Repubblica – 80122 Napoli
Telephone (switchboard): (+39) 081-583-8111
Fax: (+39) 081-583-8275/081-761-1804
U.S. Citizen Services

  • Emergency Services Monday through Friday 8:30am – 12:00pm (walk-in)
  • For Emergency Services involving the death, hospitalization, illness, or arrest of a U.S. citizen, please call (+39) 081-583-8221.
  • Non-Emergency Services (e.g. renewal of U.S. passports, Consular Reports of Birth Abroad, and notarials) by appointment only. Please click here to schedule an appointment.
  • For general inquiries, please e-mail: uscitizensnaples@state.gov or fax (+39) 081-583-8275/081-761-1804

FBU Naples

You can contact the Federal Benefits Unit in Naples through the online inquiry form.


Consular Agency Genoa

Mailing address: via Dante 2 – 16121 Genoa
Telephone: (+39) 010-584-492
Fax: (+39) 010-5533-033
U.S. Citizen Services
Monday through Thursday between 11:00am – 3:00pm
e-mail: uscitizensgenoa@state.gov


Consular Agency Palermo

Mailing address: via Vaccarini, 1 – 90143 Palermo
Telephone: (+39) 091-305-857
Fax: (+39) 091-625-6026
U.S. Citizen Services
Monday through Friday – 9:00am – 12:30pm by appointment only.
To schedule an appointment, please e-mail: uscitizenspalermo@state.gov or telephone (+39) 091-305-857


Consular Agency Venice

Mailing address: Venice Marco Polo Airport General Aviation Terminal viale Galileo Galilei, 30 – 30030 TESSERA (VE)
Telephone: (+39) 041-541-5944
Fax: (+39) 041-541-6654
U.S. Citizen Services by appointment only, e-mail: USCitizensVenice@state.gov
Please Note: Citizens with lost or stolen passports MUST go in person to apply for a same-day emergency passport at one of the following Consulates General in Italy: Rome, Milan, Florence or Naples. Consular Agencies in Genoa, Palermo, and Venice are unable to accept or process emergency passport requests.