The U.S. Embassy and Consulates have compiled these lists for general information.
Credit Cards
To cancel your credit cards after their theft, please call:
AMERICAN EXPRESS
Toll Free Italy: 800-874-333
Website: www.americanexpress.com
To cancel stolen/lost credit cards call (Italy): 06-7290-0347 or 06-722-801 (24 hrs)
Customer Service Italy Tel: 06-722-801 or 06-72282 (24-hrs)
BANK OF AMERICA
International Collect: 001-757-677-4701
Website: https://www.bankofamerica.com/
DINERS CLUB
Toll Free Italy: 800-39-39-39 or 800-864-064 (24hrs)
Website: www.dinersclub.com
Office address: Via della Moscova 3, Milan
CITIBANK
Call the U.S. collect at: 001-800-950-5114
Website: https://online.citibank.com/US/Welcome.c
DISCOVER CREDIT CARD
Call the U.S. collect at 001-801-902-3100 (24 hrs)
Website : www.discovercard.com
MASTERCARD – MASTERCARD II – DIAMOND CARD – UNION CARD– EUROCARD
Toll Free Italy: 800-870-866 (24-hrs)
Call the U.S. collect at 001-914-249-2000 or 001-314-275-6690
MasterCard Assistance Center U.S.: 001-636-722-7111
Website: www.mastercard.com
VISA INTERNATIONAL
Toll Free Italy: 800-877-232 (24 hrs)
Website: www.visaeu.com
Customer Service U.S. Tel: 001-581-9994
Travelers Checks and Tickets
NOTE: You will need a passport and a copy of the police report.
AMERICAN EXPRESS
Toll Free Italy: 800-872-000 or 800-914-912
Costumer Service Italy Tel: 06-722-801
CITIBANK (c/o AMERICAN EXPRESS)
U.S. Tel: 001-800-221-7282
Report loss/theft and obtain clearance for replacement.
VISA
Toll Free Italy: 800-874-155 (24 hrs)
Address: Banca Nazionale del Lavoro, Via Vittorio Veneto, 119, Rome. Tel: 06-47021
Office Hours: Mon-Fri 8:30 a.m.-1:30 p.m. and 2:40-4:00 p.m.
HOW TO REPLACE AIRLINE TICKETS
You need an identification document and a copy of the police report. Refer the loss/theft to the airline company concerned and request re-issuance of the ticket directly from the airline company concerned. Airline tickets are NOT always replaced. Sometimes you need to buy a new ticket and then apply for reimbursement in the U.S., (A police report is required).
HOW TO REPLACE EURORAIL PASS
The Eurail Pass cannot, under any circumstances, be replaced. Losing your Eurail pass is like losing cash. However, if you purchased insurance for the Eurail pass at the time the pass was issued, Eurail will reimburse the traveler for the unused portion of the pass. Documentation (such as a police report of the incident) is required; please visit http://www.eurailinfo.com/info-passprotection.htm for the latest information.
Eurail Pass – Rome Termini Station Tel: 06-47306385 or call the number listed on your eurail invoice or confirmation e-mail.
Lost Property Offices – by Consular District
LOST PROPERTY OFFICE FOR ROME
Office: Circ.ne Ostiense 191, Rome (Mon – Fri 8:30 a.m. – 1:00 p.m. / Thur. until 5:00 p.m.)
Tel: 06-6769-3214 or 06-6769- 3217; Fax: 06-6769-3213 or 06-6769-3219
E-mail: oggettismarriti@comune.roma.it
LOST PROPERTY OFFICE FOR MILAN
Office: Via Friuli 30, Milan (Mon – Fri 8:30 a.m. – 4:00 p.m.)
Tel: 02-8845-3900; 02-8845-3908; 02-8845-3909; Fax: 02-8845-3919
LOST PROPERTY OFFICE FOR VENICE
Office: Ca’Farsetti, S.Marco 4136, Venice (Mon -Fri 9:00 a.m. – 1:00 p.m.)
Tel: 041-274-8225 or 041 274-8107
LOST PROPERTY OFFICE FOR FLORENCE
Office: Via Veracini 5, Florence (Mon – Fri 8:30 a.m. – 12:30 p.m. / Thur. 2:30 p.m. – 4:30 p.m.)
Tel: 055-3283-942/3; Fax: 055-3246473
Email: segr.economico@comune.fi.it
LOST PROPERTY OFFICE FOR NAPLES
Office: Via Jacopo De Gennaro 96/98 (Mon – Fri 8:30 a.m. – 1:00 p.m.)
Tel: 081-795-6197
E-mail: oggettirinvenuti@comune.napoli.it
